During the pandemic, and for all students participating in Distance Learning, the School District of Oconee County established a Distance Learning Helpdesk at the following number:

(864) 718-5555

Operating Hours
Monday - Friday
7:30AM - 4:00PM

Parents may call this number for any technical issues while their student is participating in SDOC@home and/or Distance Learning.

For specific questions regarding assignments or instructional materials, please contact your child's teacher.

For all routine requests such as software installation, door access, general troubleshooting, or other questions not impacting instruction, please submit a ticket through the SDOC help ticket system.

SDOC HELP TICKET SYSTEM

Our help ticket system can also be reached via email at: helpdesk@sdoc.org

The School District of Oconee County staffs a helpdesk during all normal operating hours to serve our staff members and students.

Operating Hours
Monday - Friday
7:30AM - 4:00PM
Our operating hours follow the SDOC District Office schedule, and we are closed when the school district office is closed.
If you are a vendor, or not otherwise affiliated with the School District of Oconee County, please do not contact us through this helpdesk. Please contact our staff through their posted information in the Staff Directory.

The SDOC Technology department is located within the SDOC District Office, located in Walhalla, across from the Oconee County Tax Office, at:

414 South Pine Street
Walhalla, SC 29691

For every student, an annual non-refundable Technology Insurance Fee will be collected. The fee provides a damage protection plan that covers the device in case of accidental damage. The protection plan ONLY covers the Chromebook device; power cords are not covered. This protection plan covers normal use, mechanical breakdown, stolen devices or accidental damage and will include the provision of replacement parts necessary to repair the device. The insurance fee does not cover negligence or intentional damage.

Elementary students, beginning the 2021-2022 school year, will be required to pay a $10 Technology Insurance Fee.

Middle and high school students are required to pay a $25 Technology Insurance Fee annually, or a reduced fee based upon a student's eligibility status.

The Technology Fee does not cover a situation where a student was proven negligent or intentionally damaged a SDOC device. If it is believed a student intentionally damages a SDOC device, the SDOC Technology department will assess the situation and determine a reasonable fee due for the repair. These fees are listed in the SDOC Elevate Oconee Handbook and are subject to change.

SDOC Elevate Oconee Handbook

The School District of Oconee County utilizes Clever as its main portal for all instructional resources.

clever

Please contact your child's teacher for any specific assignment instructions or access.

The School District of Oconee County complies with all federal and state regulations in accordance with the Children's Online Privacy and Protection Act, (COPPA) the Children's Internet Privacy Act, (CIPA) and other federal and state requirements in regards to student data privacy and safety.

All SDOC Chromebooks utilize a web filter both within our school buildings as well as offsite (home, coffee shop, etc.) to ensure inappropriate content is blocked. Our web filter utilizes Artificial Intelligence (AI) and Machine Learning (ML) to intelligently block websites that are deemed inappropriate. However, web filters cannot block all harmful content, and we encourage you to regularly monitor your child on any device.

Yes. All School District of Oconee County students are automatically provisioned a Google account that includes email access. Their email follows the format:

username@sdoc.org

where the student's username is randomly generated and always begins with their graduation year.

SDOC students cannot send/receive emails to students outside of their school level (elementary, middle, high) and cannot send/receive emails to Internet email addresses except for whitelisted, academic resources.

The first step in troubleshooting most issues with a Chromebook is to do a soft reset, or powerwash, the Chromebook.

Click below for a short guide on how to powerwash a Chromebook.

Powerwashing a Chromebook

Once your new hire paperwork has been received from Human Resources, your account is automatically provisioned and you receive an email with information on how to access your SDOC account. This is sent to the personal email address you submitted to Human Resources.

You can reset your SDOC account password 24 hours a day, 7 days a week, at the SDOC Password Portal. Click the link below to access the SDOC Password Portal.

SDOC Password Portal

The SDOC Technology Resources Guide is a living document that is constantly updated with supported technology programs, how to access them, and SDOC Technology policies and procedures. Check it out!

Technology Resources Guide

To access your paystub, W-2 documents, and other tax information, please login to the SDOC Payroll Portal with your SDOC account information.

Payroll Portal

Employees terminating employment within the school year lose access to all SDOC accounts, with the exception of the Payroll & Password Portals, on their last day of employment. Please review the Employees Leaving the District guide below.

Employees Leaving the District

SDOC employees can join SDOC-Secure from any device and enter their SDOC username and password to gain access. Keep in mind, by entering your SDOC account credentials to connect a device, you are responsible for all content accessed on that device. Never enter your SDOC account credentials for a student.

Guests and visitors in our buildings can use the daily changing Wi-Fi guest code. All building administrators, receptionists, and media specialists, have access to this code.